Where it appears
Open an incident and expand Investigation context. The opinion is the card under Current understanding:- Most likely: the belief, in one sentence, with the decision badge: investigate, wait, act or escalate.
- Confidence: in words (for example “reasonably confident”), backed by a number between 5 and 95 percent that the backend reconciles with the label.
- Why this over the next-most-likely explanation, each reason tied to a cited evidence line or the root cause.
- Unknown: what the evidence does not establish yet.
- Would change the call: the falsifier. If this turned up, the position would flip.
- Next: the recommended move.
How it forms
- An incident gets a root-cause analysis (automatically on new incidents, or when you re-analyze).
- For an entitled tenant with the Opinion on, ChangeGuard AI assembles the grounding: the incident, the analysis, its evidence lines, the count of similar incidents, the prior opinion if any, and the recalled experience.
- One bounded model call forms the position. Every reason must bind to a shown evidence line or the root cause; uncited reasons are dropped, filler is rejected, and an opinion with no attributable reason is rejected and not stored.
- The opinion is stored on the incident against the evidence it saw. Re-running with the same evidence returns the stored read without a new model call; new evidence re-forms it.
POST /api/incidents/{id}/opinion); the same budgets and the same validation apply.
Prerequisites and limits
Provenance
The stored opinion records which model formed it. When the preferred model was unavailable and the permanent fallback answered, the card says so: Formed by the fallback model, Kimi K3.1 (Moonshot AI), on Amazon Bedrock while the preferred model was unavailable. The audit trail (ai_opinion_formed, ai_opinion_revised) carries the full provenance. See Model availability.